Avid Solutions launches program to support operational technology assets
Avid Solutions has launched its new AvidCare Service and Support Program, developed to address the challenges of maintaining Operational Technology (OT) assets, including process control systems, server infrastructure, and information solutions.
With flexible Service Level Agreements (SLAs), real-time monitoring, and a focus on system reliability, AvidCare is designed to reduce downtime, extend equipment life cycles, and improve performance.
Maintaining OT assets such as process control systems, networking and server infrastructure, and information solutions can be challenging. With limited OpEx budgets and gaps in on-staff technical expertise, distributors face operational disruptions, reduced productivity, and potential financial losses.
AvidCare addresses these challenges. By choosing a comprehensive, proactive, and personalized support service, systems will always operate at peak efficiency, enhanced reliability, extended life cycles, and with minimized downtime.
Tailored Features Included
- Flexible Service Level Agreements (SLAs).
- Ticket management system to provide MTTR insights, usage, and pareto charts on causes of support calls.
- No long-term contracts. Predictable support costs with transparent terms.
- Cybersecure ability to provide remote support to view-only, shadow local resources, and address issues.
- Single call-in number, multiple ticket submission pathways.
- AI-enabled resolution from a tailored database of solutions based on the specific system.
- System reviews, risk assessments, and preventative maintenance.
- Staffed by engineers in North America who are well-versed on your systems and understand the urgency of operations, safety, and asset utilization.
- Master Automation Plans (MAP) to help plan your five-year site OT strategy for support, upgrades, and maintainability.
INDUSTRIAL SUPPLY MAGAZINE
The September/October issue of Industrial Supply magazine features an in-depth cover story about Kurz Industrial Solutions. Plus, we're featuring articles by contributing writers Dirk Beveridge, Frank Hurtte, and Mike Hockett, as well as interviews with numerous product and distribution industry experts.
