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Surplus inventory: Avoid it, identify it, sell it

by Gerry Aubert

A customer cancels a large order. A vendor offers a moderate discount to double an order for products you might sell over the next 12 months. This month's sales forecast is inaccurate. All of these scenarios can result in something industrial distributors dread: surplus inventory.

As much as distributors may like to tuck away the problem as easily as they can tuck away the surplus inventory in the dusty, back corner of their warehouse, they can't. The bottom line is that surplus inventory is one of the largest costs that today's industrial distributor faces. The cost of the products themselves, the loss of working cash and the ongoing holding costs are just a few ways that surplus inventory can eat away at bottom-line profits.

According to an article published in Barter News in January 2000, manufacturers, wholesalers, direct marketers and retailers have used corporate barter companies to move a portion of their surpluses, which in 1999 reached a staggering $350 billion. It's estimated that product overstock and surplus inventory will total $445 billion by 2002.

The magnitude of the problem warrants immediate and dedicated attention. In a soft, yet highly competitive economy, industrial distributors must find ways to avoid, identify and sell surplus inventory.

Avoid it
Obviously, the best way to eliminate the cost of surplus inventory is to avoid it all together. Industrial distributors know that's often easier said than done. By reacting quickly to accurate customer and vendor intelligence, improving the procurement and inventory processes, and changing ineffective processes and procedures, you can succeed in avoiding some level of surplus inventory.

One Midwest industrial fastener distributor succeeded in doing just that. The distributor planned inventory requirements and stocking levels using customer-supplied forecasts. Customers provide their estimated annual usage and a normal replenishment quantity. By combining these estimates with actual demand history, the distributor determined a stocking level and passed that information onto its manufacturers. Manufacturers then used this data to ensure on-hand quantities reflected forecasted needs and produced only what was required. The distributor improved service levels and could now order just in time. In this case, inventory managers cut inventory stocking levels by up to 50 percent while service levels remained stable.

As with any improvement project, distributors must begin by determining where within their organization lies the largest opportunity to avoid surplus inventory. Companies may want to consider improvements in the following areas.

Collect accurate customer and vendor intelligence-and react quickly. Industrial distributors must find ways to understand customer requirements and current trends or promotions in order to generate accurate sales forecasts. The more quickly you know about an order change, a quality or cost issue or a service concern, the more quickly you can react. An online, fully integrated Web site that allows customers to access product information, review and update demand requirements, enter orders or change existing orders gives you immediate, real-time access to customer decisions. A well-trained sales force tuned into customer needs can also be a valuable source of intelligence.

On the vendor side, you must maintain constant communication with suppliers to ensure timely knowledge about discontinued products, product recalls, planned obsolescence and warranty issues. Ideally, you and your suppliers should have visibility into one another's pipelines so that all parties have real-time information to make the best business decisions. Exchanging production and requirements information through daily reports or e-mail file transfers may improve communication. Establishing a vendor rating program based on suppliers' responsiveness, accuracy of information and other criteria may also help.

Get demand and inventory information under control. Managing the tremendous amount of information that revolves around demand, products and inventory is probably the single most difficult-yet most critical-task to accomplish in order to avoid surplus inventory.

Industrial distributors must maintain accurate demand statistics by item, product, period, location and customer. It's critical to implement a business system that allows tracking of promotional, internal transfer, component, special order and direct demand. Order cancellations and substitution demand can erroneously boost demand data.

Classify items based on product life cycle such as "new," "rising," or "declining."  Also classify items by customer agreement and demand pattern as well as by criticality, which refers to slow-moving service items required to retain business.

Paint an accurate "big picture."  Once you have your demand and inventory information under control, get the details of the "big picture" in order. Understand each combination of stocking location, buyer, product category, supplier and functional classifications.

For example, anticipate demand surges or droughts or take advantage of current costs to avoid anticipated price increases. Balance consumption rates against efficient production and fulfillment rates, and transportation inventories need to cover all stops along a product's journey.

Manage stocking inventory by days of supply, lot control for shelf life and aging analysis. Non-stocking inventory (or items that should have zero on-hand balances) should include only direct ship, special order, obsolete or de-listed items.

Review and change company policies to minimize surplus inventory. Review existing company policies, which should provide safeguards against surplus inventory-not encourage additional purchasing and stocking.

Policies dictating purchasing and replenishment decisions should keep the "days of supply" requirement low and adjust forecasting to reflect different product life cycle stages. Avoid vendor super sales unless there is significant ROI. Take the time to find flexible vendors that accept forecasting requirements and will ship based on demanded quantities instead of pre-determined minimum quantities. Be sure that supplier backorders can be cancelled within a generous time frame.

Stocking policies should include "no returns after" and "no returns before" deadlines. Create incentives to encourage customers to accept a total quantity of special items. Implement customer end-of-life and final sales agreements, which require customers to purchase all on-hand quantities at a set time. Enforce strict write-off policies to ensure timely stock elimination and then immediately scrap the products.

Identify it
Every industrial distributor knows that surplus inventory exists; finding that surplus can sometimes be a challenge. Some likely causes for surplus inventory include a loss of a customer or supplier, a new competitor, the end of a season or product lifecycle, or an internal consolidation or branch closure. Distributors need to prioritize their surplus inventory by shelf life, aging, investment value and turnover. Closely examine trends. For example, management issues might cause problems with inventory location while training issues might contribute to buyer-related surplus inventory.

A large paper distributor pinpointed its surplus inventory by using simple quarterly reports. The organization used an ABC analysis, which is a popularity ranking of products based on items such as volume, profit and turnover, to create a quarterly list of products that did not meet minimum Gross Margin Return on Investment (GMROI) objectives. Buyers and merchandising staff were then responsible for either eliminating the product or raising the GMROI of the product above required minimum levels within the next quarter. Depending on the product and situation, the distributor successfully improved the GMROI through better forecasts, more frequent ordering, lower minimums, better billing terms and improved margins. The distributor successfully improved inventory turnover from six to eight turns while at the same time increasing service levels.

Remember the following when identifying and attempting to control surplus inventory.

Once you identify surplus inventory, determine what quantity you need. Use product forecasts to determine quantities needed to support sales and adjust for just-in-time items. Take into account short-term supply needed to fulfill expected orders.

Maintain inventory control through returns, monitoring and policies. Mistakes in vendor shipments, late or cancelled backorders and customer returns should be returned to the vendor. Establish policies that do not allow customer bulk returns of items not purchased, obsolete, recalled, or non-returnable final sale items, and repackaged items.

Eliminate it
Jon Schreibfeder, president of Effective Inventory Management Inc., reminds industrial distributors that purchased inventory is a "sunk" cost. It's paid for, and no matter what it's worth now, the money's still gone. Once surplus inventory exists, distributors must find ways to recoup as much of the cost as possible.

One North America industrial distributor found a successful way to redirect some of its surplus inventory within its own organization. The distributor launched an internal surplus removal program, which used surplus inventory at key locations to replenish the normal requirements of other internal locations. When buyers reviewed their suggested orders, they provided information about surplus quantities first so that stock was transferred rather than purchased. Although some freight costs were incurred, interest charge reductions and restocking charge avoidance successfully offset these costs.

To effectively eliminate surplus inventory, industrial distributors should appoint a "surplus czar" to coordinate the surplus management process. The czar must work with both sales and purchasing departments to eliminate obsolete, de-listed and slow moving inventory items. Here's how:

Return products for cash or credit. Where possible, industrial distributors should return products to suppliers. Flexible return agreements with key suppliers must be negotiated at the beginning of the relationship. It's also helpful to develop a system that allows you to track and flag products that are nearing return date limits.

Explore any and all avenues for selling the surplus. By keeping accurate records of customer needs, you may be able to generate a list of customers who have purchased the products in the past or a list of strong cross-sell and up-sell candidates. Incentives such as freight allowances or lowest cost guarantees may move product more quickly. Promote surplus products in mailings, targeted e-mail campaigns or on the company Web site at clearance prices.

If existing products do not sell to existing customers, consider re-packaging products with complimentary items, reworking products to make them saleable or finding new customers either domestically or overseas.

As a last resort, surplus items can be sold to an auction or a clearance vendor, donated to a charitable cause or sold for recovery.

With the right strategy, software and systems, industrial distributors can successfully avoid, identify and eliminate surplus inventory. Depending on the industry and the organization, such an effort can save thousands to hundreds of thousands of dollars annually. The worldwide market continues to raise the competitive bar, and today's economy remains soft. Tackling challenges such as surplus inventory can mean big savings across the board.

Gerry Aubert is senior business consultant for Frontstep Inc. Based in Columbus, Ohio, Frontstep is a provider of software and services for growing, midsize manufacturers, distributors and subsidiaries of Fortune 500 companies. Visit for more information.

Liquidate Inventory
Posted from: Jane Khan, 9/6/17 at 1:05 PM CDT
We have recently closed our factory since 1952 and have lined and unlined, sheers and custom made draperies approximately 855. I have included the drape manifest, wanted to know if this would be of any interest to you. All of our drapes are new and American Made right here in Hayward, CA. The drapes and sheers are worth well over $200.00 to $350.00, we need to liquidate therefore I’m selling each item for only $40.00(unlined) and 60.00(lined) each or do consignments. Please let me know if you are interested at your earliest convenience.

If you have further questions please feel free to contact me via email.

Thank you,

Jane Khan

Account Executive / Sales Admin
American Blinds & Draperies, Inc.
Posted from: ABEGAIL BUENAVENTURA, 8/12/17 at 6:18 AM CDT
Posted from: Necole Liu, 8/8/17 at 2:56 AM CDT
Contact me to sell us your inventory! We pay Cash. we need bulk inventory of Electronic components.Contact me at
Buy inventory
Posted from: Necole Liu, 8/8/17 at 2:45 AM CDT
We globally purchase electronic inventory and Scrap. We have large number of high-priced long-term acquisition of inventory backlog electronic components
We buy surplus
Posted from: Jacob, 8/2/17 at 10:01 AM CDT
My company is looking for your surplus!! Call 765-374-6216 or email me at
We Pay Cash For You Inventory
Posted from: Rob Goone, 7/26/17 at 10:09 AM CDT
Contact us for top dollar on your inventory. See our website at Fill out our easy submission form.
Industrial Fasteners
Posted from: Mike, 7/20/17 at 3:20 PM CDT
Hello.. we have a large lot of new fasteners we need to liquidate. there is over $300,000 (retail) worth all new high end nuts and bolts ect. please contact me for more info. We are needing to liquidate as soon as possible. Thank you,
Mike N.
We Buy Inventory
Posted from: Rob, 7/17/17 at 1:58 PM CDT
Contact us today to sell us your inventory! We pay top dollar and we pay before we pick it up. Contact us at
Posted from: AKSHAY JAIN, 6/29/17 at 9:29 PM CDT
Posted from: JOHN HAWRSK, 5/29/17 at 3:15 AM CDT
Overstock Seals
Posted from: Gene Martin, 1/26/17 at 2:48 PM CST
We have 15 each SKF 4700567 Large seals- $2500

13 each TIMKEN 21238-4308 Medium Seals- $1100

3 each GARLOCK KLOZURE Medium Seals- $499

All prices are below or meet other retailers prices.

$52650 worth all totaled up.

Looking for a fair price. Phone num- 618-910-9548. thank You.
Flashsales app – The Best Platform to Offload Your Surplus Inventory
Posted from: Jayant mehrotra, 12/30/16 at 4:07 AM CST
Running SMEs is not an easy job. You are loaded with all types of problems all the time. And biggest among them is surplus inventory.

Irrespective of what your business is, surplus inventory is bound to hit your company’s bottom line. It is bound to hit hard!

There are many reasons for the generation of surplus inventory. Some of them include poor demand, bad government policies such as demonetization, inexperienced employees and so on.

Reason may differ, however, the thing is surplus inventory eats up the major chunk of your business.

Not anymore!

We have developed a platform called FlashSales that allows you to directly reach out to your niche retailer. This way, you not only offload your surplus inventory, but also build on to your existing clientele.

FlashSales is a highly interactive and user-friendly app with an exciting and responsive design. It allows you to upload as many as three pictures of your product with a detailed description of the same.

That’s not all, the app sends push notification at regular intervals, guaranteeing demonstrable business growth for you each day. Currently, FlashSales allows you to do business in 19 categories with more categories to be added in future. And yes, you don’t have to spend a single penny for using the FlashSales app—it’s fully free.

All you need to do is to download the FlashSales app on your Android devices from here and you can start offloading your extra inventory. Right away!

Remember, the right time to take your business to the next level is NOW.
5/8" Galvanized, Forged Eye-Nuts
Posted from: Jimie, 12/5/16 at 6:52 AM CST
Have an overstock of 5/8" galvanized, forged eye-nuts. Contact Jimie at for more information.
Inventory Buyers
Posted from: Rob Goone, 11/17/16 at 4:00 PM CST
At Liquidate Inventory Services we purchase all kinds of excess inventory. Learn about us at
Surplus Electrical & GT Parts
Posted from: Rhonda, 10/21/16 at 9:31 AM CDT
We have surplus electrical inventory of GE-Gas Turbines and Parts, new, overhauled and serviceable in addition we have all types of miscellaneous consumable parts. For a copy of Lot list email me at:
Surplus Instrument Cabinets
Posted from: Darren East, 10/4/16 at 7:34 AM CDT
surplus cabinets with hardware and instrument cables. they were removed out of control room and put on pallets inside of warehouse. The cabinets have hinged glass doors.Anyone interested i will send photos are any additional information.
We are a Petrochemical plant located in louisiana.
Industrial Surplus Buyers
Posted from: Tommy Jay Mitchell, 8/6/16 at 12:42 AM CDT
I figured I would try and help whoever finds them self in a similar predicament like this article states, My name is Tommy Mitchell, Im the General Manager for
All Fields Industrial, We're an Industrial Service company and one of services consist of Buying Surplus Inventory, We Buy Stock Room Parts, Electrical parts and switchgear, Plant Equipment / machinery....
Including support equipment that can help run your Industrial Facility, and that's just to name a Few Category's that we Buy. We Buy by the Pallet And by the Truckload, We've helped numerous company's Recieve their maximum return on investment,
Our Website is We have Offices in Tampa, FL & Charlotte, NC, We Travel Nationwide. And are willing to help you as soon as possible. Contact me for help. Cell: 813-808-9090
-Tommy, GM of AFI.
surplus inventory
Posted from: victoria flood, 7/28/16 at 11:18 AM CDT
contact me if you are interested in our surplus inventory
liquidate fasteners
Posted from: Jennifer Stingl, 6/23/16 at 11:45 AM CDT
Hello, we have a large lot of new fasteners we need to liquidate. there is over $200,000. (retail) worth all new high end nuts and bolts ect. please contact me for more info. We are needing to liquidate as soon as possible. Thank you,
Jenny Stingl
Slow Moving Inventory
Posted from: Shane Vrankin, 6/17/16 at 8:18 AM CDT
C.H. Reed is an industrial distribution company with 3 primary product groups, Compressed Air Systems & Equipment, Paint Finishing & Fluid Handling, and Assembly Tool & Material Handling. We have a wide array of surplus inventory in all 3 product groups we're looking to move. For more info, don't hesitate to contact me.

Best Regards,
Surplus, Slow Moving Inventory
Posted from: Ray Curtiss, 6/9/16 at 2:15 PM CDT
The Community Warehouse a faith-based non-profit 501c3 offering hope and change to the City of Milwaukee, one household at a time. Providing home improvement materials from Windows - siding - flooring - doors - paint and everything in-between. We're focused on "life transformation through the dignity of work"

CBS Nightly News featured Community Warehouse in their CBS "On the Road" series. World Magazine named Community Warehouse as 2014 Midwest Regional runner up for the Hope Award for Effective Compassion.

Ray Curtiss 414-702-5655
RF Modules Excess Inventory
Posted from: Uday Vallivedu, 6/2/16 at 7:27 AM CDT
We have excess inventory of an RF module ( ISM 2.4 GHz, 16 Channel, CMOS Serial UART – 3.3v ).
Quantity: 52,000 Modules
Interested can contact on:
Uday Shankar V
Mobile no: +91 99867 69868
MPS – Materials
L&T Mysore campus.

Repurpose Your Surplus!
Posted from: A. Smith, 5/24/16 at 2:03 PM CDT
Check out if you have extra inventory in large quantities you are looking to deal on!
Posted from: , 5/4/16 at 8:05 PM CDT
I have roughly 5,000 SETS of cream colored drawer slides all new in box and 5,000 incomplete drawer slides, all together about 8-10 pallets all bran new and I need to get them out if our building. Online they average about $18-$25 per set. But I need the space ASAP . I would let them go for $1.75 per set. Maybe less if take all pallets, this is a great resale opportunity many sizes available located in Seneca,KS . Call 785-336-1095 or 402-801-1926 can also E-mail MAKE ME AN OFFER!
Surplus Material
Posted from: Raj, 3/13/16 at 12:19 AM CST
I want to sell Industrial surplus material (like Electrical, Mechanical, Automation) in bulk/number of quantity. Surplus material related to transformer, Copper, Furnace, Caster machine, Heating plant, Steel plant, Panel, Choke etc.

Please contact:
Ahmedabad - Gujarat-India.
Posted from: Dan , 3/11/16 at 11:04 AM CST
Hello! I am Dan from Dan's Enterprises, and we have about 10 Pallets FULL of fasteners, bolts, a lot of things along those lines. Looking to get rid of FAST!! We also have a lot of chrome fasteners available !! PLEASE CALL NOW (734)777-3232
Based in Michigan
surplus ,overstock salvage
Posted from: Percel Gordon, 1/20/16 at 2:54 PM CST
Need to get any unwanted inventory off your hands give me a call anytime

Thank you
Sellign Surplus Items
Posted from: Meg, 11/13/15 at 2:04 PM CST
We have purchased hundreds of items from auctions that have been surplus items as well as unused stock from mining companies. We are always looking for more items as well as of course to sell what we have in stock. If you can find the right market to sell the items, then you can tap in to a customer base that is lucrative with consumers and not just have a backlog of stock built up without commercial buyers. Some items move faster than others. It is a strange cycle as far as when certain items sell. At we sell things from household items through industrial parts. Of course being that we deal with surplus items we do not renew our stock with like items. With the inventory always changing, it allows us to offer such a wide variety of things to consumers that something is always selling. That alone is quite helpful.
Surplus inventory
Posted from: Dmitry, 10/27/15 at 9:47 AM CDT
Hello Baltimore. My name is Dmitry and I work at the Chesaco RV center.

We have a number of dealerships all over the Mid-Atlantic region. As you can imagine, this leads to a lot of excess parts coming through. Our loss is your gain, pick up these overstock parts at a 50% or more discount. We have everything to meet your recreational vehicle needs, including but not limited to; accessories, electronics, appliances, office supplies, and even miniature die cast toys replicas. Don't hesitate to contact me at show contact info and I will find what exactly what you're looking for. Thanks!
Chemical old stockbuyer
Posted from: Muthuanand, 10/11/15 at 8:38 AM CDT
i am intrested in all types of surplus waste which r nobody not intrest to buy i am intrested cell.09344515007,
Surplus Inventory
Posted from: Sarah Arredondo, 9/23/15 at 4:49 PM CDT
Donating surplus inventory to charities like Habitat for Humanity can also help recoup your losses.
We actually acquired 10-12k of Grip Rite 3 in. prolok rebar mesh chairs and now we are looking for buyers. We gave the company who donated the merchandise a tax deductible receipt and the proceeds we make help further our mission.
Likewise if you're interested in purchasing the rebar chairs please let me know.

Thank you.

Habitat for Humanity of San Antonio
Posted from: MARK a DRIVER, 8/31/15 at 2:21 PM CDT
Hi my Name Is Mark Driver. I have surplus Cooper Crouse-Hinds Fixtures.
Make an offer !!!

The Crouse Hinds are as follows: New in original boxes. 6-8 Boxes are

14 model# vmvm2tw250gp/mt

10 model# vmvm2tw400/mt

24 model# GR305

Thank you ,

Mark Driver


Posted from: PRADEEP KESWANI, 7/5/15 at 2:24 AM CDT




ROAD KAROL BAGH DELHI-110005. PH. 091-11-23610250. MOB-091- 8452909898

MSN:- skype:-pradeep7502
Surplus Stock for Sale
Posted from: Johnny, 6/5/15 at 9:59 AM CDT
I'm with Piedmont National in Tampa FL. We are a shipping & packing materials wholesaler. We are looking for overstock buyers who would be interested in corrugated boxes, shipping & packing materials that we need to remove from our warehouse. Please contact me at

Thanks & God bless!
Pennants streamer for sale
Posted from: Amir rozenblat, 5/5/15 at 10:57 AM CDT

My name is Amir, and I work for AGAS Manufacturing Group – one of the leading American flag manufacturing companies, located in Philadelphia.

In our warehouse we have a large stock of streamers for an order that the end customer did not take, that we are interested in selling to you at a discounted price to get rid of excess stock.

Currently available are our 105’ 5 Mil plastic yellow & orange pennants streamer, 1ply, printed; 12"x18" streamer cut and sewn into rope reinforced 0.5" PVC sleeve

Pricing we would like to get for this stock is below:

100 – 499: $3.60
500 – 999: $3.00
1000 – 4999: $2.50
5000+: $2.25

If you have any questions, please feel free contact me.

I Hope we can work together in the future.


Amir Rozenblat
A.G.A.S. Manufacturing Group
Tel: 212.777.1178 Fax: 917.386.2573
obsolete inventory
Posted from: chris floyd, 4/21/15 at 2:45 PM CDT
Could you tell me how you go about pricing obsolete inventory that's in great quality?
Surplus items for sell
Posted from: Steve Rosen, 3/17/15 at 2:13 PM CDT
I have some surplus items i would like to sell,I have electric cords , 18/3 SVT 5ft,north american plugs at least 5000 in black, 5000 in white.I also have a few thousand with hospital grade plugs.Also italian and French/German.If interested.Need your best approximate purchase offer, and then i can take accurate inventory.Need Asap.
surplus disposal system
Posted from: , 10/30/14 at 8:07 AM CDT
I would like to know system of identifying surplus/unwanted inventory and how to go about disposing those.
geothermal heating and cooling
Posted from: robert wycoff, 10/17/14 at 5:15 AM CDT
I work for a company that has probably two tractor trailers full of geothermal heating and cooling furnaces. All are new but may have been built two years ago. would like to sell all at once if possible. Have large truck scale at our facility. Price is .55 cents a pound
management of scrap and surpluses
Posted from: ademola, 7/26/14 at 11:47 AM CDT
need more information
Posted from: Jalisa, 4/16/14 at 1:08 PM CDT
How do you handle surplus inventory if you have extra
electric supply
Posted from: will swigart, 2/17/14 at 2:26 PM CST
we have $800,000 excess inventory open for bid
Surplus Inventory Buyer
Posted from: Tommy M., 1/2/14 at 10:36 PM CST
Hi I Read this Story And I figured I would try and help whoever finds them self in a similar predicament like this article states,My name is Tommy Mitchell, Im the General Manager for All Fields Industrial, We're an Industrial Service company and one of services consist of Buying Surplus Inventory, We Buy Stock Room Parts, Electrical parts & Electrical Machines that can help run your Industrial Facility, and that's just to name a Few Category's that we Buy. We Buy by the Pallet And by the Truckload, We've helped numerous company's Recieve their maximum Investment return on Excess parts and Surplus Equipment. Our Website is We have Offices in Tampa, FL & Charlotte, NC, We Travel Nationwide. And are willing to help you as soon as possible. Contact me for help. 813-808-9090 -Tommy-GM of AFI.
A New Solution to an old problem
Posted from: Inventory Network Solutions,LLC, 1/4/13 at 6:42 AM CST
I came from a Distribution (18 yrs) and we had the same problems with inventory as the article describes. Which is why I just started INS Inventory Network Solutions. This will give anyone with excess, Dead, Non-moving inventory an alternative to dealing with liquidators, scrap guys or worse leaving it sit on the shelf. Our website is under construction now but feel free to visit or email me We are based out of Indiana
surplus inventory
Posted from: Amy Ward, 8/7/12 at 6:21 AM CDT
Good Morning
We are a manufacturer of transfer cases for the automotive industry. During the process of shutting down one of our sister plants and transferring the builds to my facility we have accumulated some overstock of varying degrees of parts. We are talking hundreds of line items. Everything from seals, rollers, bearings, castings, etc etc just to name a few. Can someone call me so that I can discuss with you further the possibility of working with you to reduce our inventory of material on hand?
Thank You
Surplus Stock
Posted from: Terry Reihill, 7/26/12 at 6:04 AM CDT
I read your article with great interest. Having worked in Industry for 28 years I know how easy it is for inventory to increase and how hard it can be to return it to the supplier. I set up an online Industrial Marketplace dedicated to industry surplus which is successfully helping companies sell their surplus to destinations all over the world - commission free!!!.If anyone would like more information on how we operate e mail us at or visit

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