Posted January 4, 2021

Webinar: Building a Resilient E-Commerce Business

This webinar discusses how distributors can learn how to build an e-commerce system to meet the needs of your customers.

For years, wholesale distributors have taken a page out of the B2C playbook to adopt commerce platforms that better engage customers and stand out among the increasingly digital competition. Over time and following the pandemic, customer behavior has further shifted to online buying. So how can distributors build a resilient e-commerce business that simplifies complex buying processes and scales with their business?

We include a case study with Arrow Electronics to help you learn how to build an agile and resilient commerce strategy that will meet your customers’ needs for years to come.

Click to download PDF of the slide deck

Our Presenters:

Michelle Moore John McDonnell
Michelle Moore John McDonnell

Michelle Moore holds the role of Vice President of Digital Technology at Arrow Electronics. She has held various IT and business roles within the office supply, automotive tooling, electronics segments for 20+ years. Michelle has extensive, global experience leading the design, planning, and execution of organization transformation across technology, operations, e-commerce, and supply chain. She is passionate about organizational design, change management, and enabling the business to drive commerce growth.

John McDonnell is an Industry Executive Advisor at SAP for the wholesale distribution industry. He helps lead industry development activities with SAP’s wholesale distribution community of customers. He works with customers to identify business process optimization and innovation opportunities, develop business cases, and solution roadmaps. Before joining SAP, John also worked at Grainger where he led several initiatives to enable Grainger’s multi-channel strategies.