Packer Fastener develops AI-powered quoting, ordering tool
Packer Fastener, a threaded fastener and industrial supply distributor, has developed an AI-powered quoting and ordering tool designed to improve customer experience and streamline internal processes. Participating in the TitletownTech and Microsoft AI Co-Innovation Lab, the company collaborated with technical experts to develop the tool.
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Packer Fastener advances AI initiatives with an |
The project marks another step in Packer Fastener’s commitment to leveraging technology to drive efficiency and innovation within the industrial supply industry.
The automated quote and order software will extract key data from customer requests and match it directly with internal SKUs to streamline the quoting process. The new software is expected to automate up to 75% of quote transactions, saving roughly 40 hours per month. These savings will translate to faster response times for customers and the ability to seamlessly scale as growth for Packer Fastener continues.
Other benefits include reducing duplicate inventory and shortening new employee onboarding time. By profiling customer preferences and offering guided prompts, over time, the software will increase the reliability of system-generated recommendations and further increase high customer satisfaction. The software is expected to launch in Q4 of 2025.
“Working with TitletownTech and participating in the Microsoft AI Co-Innovation Lab is a unique and exciting opportunity for us to explore AI in a meaningful way.” said Bill Feck, director of IT at Packer Fastener. “The lab is focused on helping businesses in Wisconsin develop and deploy high-value use cases of AI. Incorporating the latest in AI technology aligns perfectly with our values at Packer Fastener. We’re always looking for ways to move faster, serve better, and push ourselves to improve to help our customers and better the industry. We’re eager to see the impact that this program will have on our growth.”
Packer Fastener said it views this project as the first step of an ongoing roadmap to integrate AI across the company. The team will leverage the knowledge and relationships from the Microsoft AI Co-Innovation Lab to develop solutions for additional use cases to create AI-driven efficiencies and drive innovation in the industrial supply industry.
INDUSTRIAL SUPPLY MAGAZINE
The November/December issue of Industrial Supply magazine features an in-depth cover story about Applied Industrial Technologies. Plus, we're featuring articles by contributing writers Dr. Bharani Nagarathnam and Frank Hurtte, as well as interviews with numerous product and distribution industry experts.
